Privacy policy

Keptpaw ("we", "us", "our") respects your privacy and is committed to protecting your personal information in line with the Australian Privacy Principles (Privacy Act 1988) and, where applicable, the EU GDPR.

Information we collect
- Contact and order details you provide (name, email, shipping address, phone number).
- Payment information (processed securely by our payment providers — we never store full card details).
- Device and usage data (IP address, browser, pages visited) collected automatically via cookies and analytics.

How we use your information
- To process and ship your orders and send order updates.
- To provide customer support.
- To improve our store and (with your consent) send marketing emails. You can unsubscribe at any time.
- To show and measure advertising (e.g. Meta/Facebook).

Who we share it with
We share data only with service providers that help us run the store, including:
- Shopify (e-commerce platform)
- Our payment processors (e.g. Shopify Payments, PayPal)
- Our shipping/fulfilment partners (to deliver your order)
- Analytics & advertising providers (e.g. Google, Meta)
We never sell your personal information.

Cookies
We use cookies to run the store, remember your cart, and measure traffic and ads. You can disable cookies in your browser, though some features may stop working.

Your rights
You may request access to, correction of, or deletion of your personal data at any time by emailing support@keptpaw.store. You may also object to marketing.

Data retention & security
We keep your data only as long as needed to fulfil orders and meet legal obligations, and we use reasonable security measures to protect it.

Contact
Questions about your privacy? Email support@keptpaw.store.